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Opening Times:
Mon 13th / Online only
V-Day / Open
Cutoff for online orders:
Wednesday 8th
DELIVERY
Our delivery service is currently only within the London area. Delivery is calaculated by distance from the shop.
> 1km / Free Delivery
1-4km / £6
4-6km / £8
6-8km / £12
8-12km / £16
If your delivery location is further than 12km away but still has a London postcode, please email info@urbanflower.co.
We deliver every day between 9am and 5pm Monday to Saturday (except Bank Holidays).
We do not deliver on Sundays, unless for Valentine’s Day and Mother’s Day. In these circumstances delivery charges may vary.
All same day deliveries must be ordered before 12pm.
We do not offer specific delivery timeslots. If you need your delivery for a specific time, please contact us. There may be an additional charge for this service.
In case of delivery to certain locations where a third party is involved, such as offices, hospitals, airports, hotels etc, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.
Please note that we are only responsible for delivering to the address provided. We regret that where goods have been correctly delivered we cannot accept responsibility if the intended recipient has moved, or lives elsewhere, or refuses item.
Where the carrier is unable to find someone to accept delivery they will either deliver to a neighbour or leave a card at the address for the recipient to make contact.
CLICK & COLLECT
All Click and Collect orders must be placed by 4pm (Mon - Sat) or 3pm (Sunday's) for same day collection. Please allow 1 hour from the time of ordering for the goods to be made available. The last collection time is 5pm (Mon - Sat) or 4pm (Sunday). The Click and Collect service is available Monday to Sunday (except Bank Holidays). The collection point is Urban Flower Co, 48 Park Road, Crouch End, N8 8TE
RETURNS
We work with a variety of blooms, some more delicate in nature than others and the life expectancy of our flowers is 3-5 days. All flowers will go out with a care guide with tips on how to care for your blooms. If for any reason you are dissatisfied with your flower order, please contact us within 24 hours of delivery being received by phone or email.
For all other non perishable products you have 7 days from receipt to notify us if you wish to return or exchange your item. We can only accept refunds for items in a new, unused condition and in their original packaging.
Return of items must be arranged by the customer.
We cannot refund sale items.
Please note that gift vouchers cannot be returned.
Once purchased, our 'Subscription Flowers' gift cannot be refunded. Please contact us if you need to postpone or reschedule a delivery.
Where are you based?
You can find us at 48 Park Road, Crouch End, N8 8TE
What are the shop opening times?
Our opening hours are
Mon - Sat 10-5
Sun 10 -4
We usually close on Bank Holiday's - check our contact page for up to date info.
How can I contact you?
For an enquiry about an order you have placed, please email orders@urbanflower.co
If you have an enquiry about any of our services, please email info@urbanflower.co
Need to call? 020 8341 4891
Are you connected to The Grow?
Yes! The Grow is our new space for our houseplants, and both Urban Flower Co and The Grow are headed up by Matt. The Stores are literally across the street from each other so you can get your plant and flower fix in one go.
Where do you deliver?
We currently deliver to London Postcodes within a 15km radius from the shop. For orders outside this area, please contact us and we can look in to a courier option for you.
GENERAL
All flowers are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a product of equivalent value and quality without notice.
All Products on this website are available to the London postcodes listed only, or available for collection free of charge.
Some products, flowers and plants may be harmful or poisonous, if you require further information before submitting an order please contact us
We cannot accept orders from customers under the age of eighteen (18) years.
Before placing your order, please ensure that you have included full name and address details of the intended recipient. We cannot accept responsibility for items not delivered due to incorrect or incomplete information provided.
Prices include VAT @ 20%
WORKSHOPS
We are unfortunately unable to refund any workshop less than 7 days before workshop event. In the event of Lockdown or teacher illness / cancellation, the workshop will be postponed to another date.
PRIVACY
WHAT WE DO WITH YOUR INFORMATION
When you purchase something from our store, we collect the personal information you give us such as your name, address and email address. You can request to view this information at any time.
Email marketing: With your permission, we may send you emails about our store, new products and other updates.
CONSENT
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
WITHDRAWING CONSENT
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, at anytime, by contacting us at info@urbanflowercompany.co.uk
DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SAGEPAY
Our store is hosted on SagePay. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through SagePay’s data storage, databases and the general SagePay application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then SagePay stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
For more insight, you may also want to read SagePay's Privacy Policy here.
LINKS
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
COOKIES
Our website does not use cookies except Google Analytics. The Google Analytics cookies collect information in an annonymous form, and help us to see how many visitors the website has and the pages they have visited.
We have disabled data collection for advertising features.
QUESTIONS AND CONTACT INFORMATION
If you would like to access, correct, amend or delete any personal information we have about you, or simply want more information, you can contact our Privacy Compliance Officer at info@urbanflowercompany.co.uk or by mail at
Urban Flower Company Ltd, 47 Park Road, Crocuh End, London, N88TE.
COPYRIGHT
All copy and images on this website are owned by Urban Flower Co Ltd and protected by Copyright. Unauthorised infringement of copyright may be result in legal action being taken against the offending party.